Shipping Rates and Times
The shipping options available to you are determined by the contents of your order and your shipping address.
Please note that our shipping rates are subject to change at any time.
The Checkout page will only display the shipping methods available for your order. If you change your address or the contents of your shopping bag so that your order no longer qualifies for your shipping choice, the site will ask you to edit your order before you proceed to Checkout. Shipping costs are indicated on the order confirmation screen before you complete your order.
Default Shipping Address
Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by clicking the "change" button by the default address. This will allow you to select another saved address, or enter a new one.
You can review your shipping address at any time in the Shipping Addresses area of Your Account. You can add, delete, or edit your saved addresses. Changes you make on the Shipping Addresses area of Your Account will not affect orders you have already placed.
Shipping Confirmation Emails
Our systems will send you an automated shipment confirmation email when we finish processing your order.
Our shipping carriers do not pick up packages from our facilities on weekends, or on postal holidays. Therefore, if you place an order after our order processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The time frame for the shipment method you selected will begin when the carrier picks it up for delivery.
Orders may be shipped with any of our preferred carriers: FedEx, US Postal Service, or UPS. We cannot request or guarantee delivery by a specific carrier. If your shipping address is a P.O. Box, please check that option in the address form to make sure that your order is delivered correctly
Restrictions on Air Shipping
Most of our packages are delivered by a combination of air and ground transport. However, the US Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap. Restricted items include:
Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers.
Products that contain flammable volatile or corrosive chemicals, such as: fragrances, nail polish, bunion treatments, and nail polish remover.
Products that contain lithium batteries or stand-alone lithium batteries such as cameras, electric shavers and rechargeable electric toothbrushes.
We're committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require ground-only delivery, at our standard shipping rates, for orders that contain DOT-restricted products. We are unable to ship DOT-restricted (hazmat) items to Alaska, Hawaii, PO Boxes, APO/FPO/DPO military addresses, or US Territories.
We are unable to arrange weekend deliveries. Some of our shipping carriers occasionally deliver orders sent via standard shipping on Saturdays, but this service cannot be requested or guaranteed. All shipping and processing times listed on our website are in business days (Monday-Friday, excluding all national holidays).
Perishable and Refrigerated Items
The shipping options for perishable products are limited, to make sure that you receive these items in excellent quality. These packages are not in transit on Saturday and Sunday, so any item noted as perishable must be ordered by strict deadlines to avoid weekend transit.